Frequently Asked Questions FAQ's
How can I pay?
Usual method is by Paypal. You can also pay direct to my UK bank account, or send a UK cheque (made out to Janice Kaye) or a postal order to an address in the UK that I will give you. I reserve the right to wait until the cheque has cleared before shipment. Institutions (churches, hospitals, schools etc, can pay by US check or bank transfer to US account by special arrangement).
Are all your items in stock?
Since my stock varies all the time as I sell on Ebay and other webstores, I cannot guarantee that everything is in stock all the time. If it is not in stock, I can usually obtain it within a few days and I will keep you informed of any delays.
How much is postage & packing?
You can choose airmail shipping based on your location, Europe, USA and Australia/NZ - if you are from eleswhere please contact me. Shipping is based on weight and is calculated automatically after you put items in the shopping chart and you choose your location. There is a fixed charge for jewelry.
How long does shipping take?
This is variable. In most cases orders ship out within one working day from Israel. Average time for delivery to the UK is 7 - 14 days to UK or 14 - 21 days to USA. These are only approximations and it can take longer. If you need it faster, I can send it by EcoPost (usually up to 7 days), or EMS - usually 3 - 5 days delivery to USA and UK, but there will be an extra charge for this. PLEASE CONTACT ME BEFORE ORDERING.
*** Since December 2010, airmail packages to USA are being delayed considerably by Homeland Security due to xraying all mail coming into the USA. I can not be responsible for these delays, so if you are in a rush, please consider EMS shipping.
What about Returns?
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Please contact me before returning any items so I can send you the correct information. Food products and personalized jewelry can not be returned.
Do you accept wholesale orders
We do. Please contact me to receive our special wholesale prices.